Gaya APA
Kartajaya, H.
(2004).
ON BECOMING A CUSTOMER CENTRIC COMPANY
(
ED 1 CET 3)
.
Jakarta:
Gramedia Pustaka Utama.
Gaya MLA
Kartajaya, Hermawan.
"ON BECOMING A CUSTOMER CENTRIC COMPANY".
ED 1 CET 3
Jakarta:
Gramedia Pustaka Utama,
2004.
Text.